The new guy on the leadership team has taken over service. Customers keep calling the former head of service who now heads the plant. He does not tell the new head of service nor does he engage in transitioning these customers. Problems ensue over allocation of resources, scheduling, and communication. This begs the question of WHY IS THIS HAPPENING?
For the past twenty five years, I have worked with and coached numerous executive leadership groups. I have worked with this type of group and helped them improve their ability to perform together and solve business issues. Invariably, there is a significant improvement in the performance of the company when this group improves its ability to collaborate and problem solve.
It is interesting to note that the group usually needs to work hard to improve their performance. Why is this and what are the barriers that cause a leadership group to not perform as a high performance team? What is to be done?
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