Monday, May 11, 2015

La Mujer Vieja

Image Taken By Bruce Hodes
Bruce Hodes
Founder/ CEO of CMI Teamwork


La Mujer Vieja in Spanish means old women and this was by far the strangest dance that happened to me.  I first noticed her on my way into the restaurant and another pseudo Cuban Pork lunch. I did not realize then that she was an angel.  She actually looked just like another wizened old Cuban Crone with wrinkles who swayed to the rhythms of the congas and guitar.

 We had driven about an hour from Havana to what dad called a Potemkin village.  This was a term that went back to Stalinist Russia. This was the Cuban version of what a village in a socialist utopia should look like. Think Shangri La with a Latino beat and Cuban Music blaring.

 Ethereal and other worldly– full of tourists like us brought there by modern Chinese buses.  The community was beautiful situated on terraced hills with buildings that were white and shone in the bright sunshine and sparkled against the blue sky with those puffy white clouds. This bucolic town nestled in the tropically foliaged hills looking clean, neat and pristine. Four story apartment buildings topped with ceramic tile; dotted around the hillsides and sitting upon terraces that were separated by ravines and streams. My god, they even had a zip line course. Now, that really felt out of place.

The dogs were fat and sleek as were the horses that grazed on the hillside. This is distinct from the scruffy pooches that lurk the streets of Havana and the gaunt horses that pull the urban taxis and carts. I passed the elementary school full of laughing and playing children.  What was that blond hair blue eyed kid doing in the middle of recess surrounded by the black haired dark skinned Cuban kids?  “Russian father,” the guide said and smiled benignly…….

So the old woman soon to be angel was off to the side swaying to the rhythm of the music. There is always music at meals in Cuba.  These musicians were whipped up and grooving.  The skinny young black man was the headliner and wailing on the timbales. He had impressive technique on the cow bell.    She was enjoying herself in her white top and beige pants – she looked eighty. Lots of vibrant oldsters in Cuba and why not. Cuba has one of the best health systems in the world.  

At that moment I did not pay her much mind. I was much more interested in Maria, who owned the coffee store downstairs , ran the restaurant with the government as a partnership – interesting concept – she was also 80, smaller and had stage 4 cancer. She was our hostess greeting us weakly from her open living room as we passed.  

 On the terrace overlooking the ravines we ate lunch. I actually eat much better Cuban food in Chicago and Fort Myers-There were never any tostones, plantains or rice and beans. Sacrilegious and perhaps fodder for an international incident.   More on that later.  After the bland lunch came time for a wandering.  I am not much for sitting, especially with this group of 70 and 80 year old.  As they prepared themselves for dessert and Cuban coffee, I excused myself and headed for the staircase in the back on the Right as I followed the cement stairs down and down.  I found pigs and chickens.  The apartments were terraced on the hillside.  The buildings were the roof and the animals were kept in what was an open faced basement. The animals lived under the apartments in pens.  This was something the turistas were not seeing or smelling or hearing for that matter.  Smelly animals living in squalor. I wandered away from the basement barnyard and down to the horse and goats.  Then I saw on the lake were the flamingos just standing, preening and feeding. I thought flamingos only came in plastic. It was all very peaceful and sublime.

It happened on my way back to the stairway that would take me back to coffee and if I was lucky flan. I took a shortcut by cutting across the grass to the cement stairway. The grass was a vibrant green and the ground solid yet suddenly I found myself up to my shins in this black muck and sewage.  It was really awful and the smell was of feces and then some. It was black and slimy, completely yucky. 

I found myself suddenly enmeshed in this Utopian Village septic system. It was a fairly crappy system apparently – no pun intended-even though from the outside it looked normal.  Would I get a disease, would my feet fall off -help.  What do I do? I panicked, and took another set of stairs up marking it with putrid muddy smelly footprints.  I found myself in the parking lot by myself with the first floor apartments on my right. I needed a hose. There is not a spicket anywhere in Cuba, nothing was around let alone a hose.  Finding a spicket in a US neighborhood is no problem. They are everywhere.  In this Cuban residential area it was laughable and the spickets and hoses nonexistent.     Then I saw her.   Our eyes met and she assessed me and the situation in a calm manner. It was obvious, the dilemma an older tourist whose legs were covered in shit who shortly needed to get back on his tourist bus to return to Havana. It was the woman who had been swaying to the music. She motioned me over.  It was no big deal. We did not talk. There was calm, peace and serenity in the air.  She motioned me to sit on the kitchen chair on the porch and left returning with a steel bowl full of warm water.  She took my sandals off and proceeded to clean my feet. It was surreal and very matter of fact.  No big deal.  First the feet were rubbed down and cleaned. She sitting on a stool washed my feet with her aged hands in a poised and gracious manner.  This was like a gift that she gave from time to time.  It was a Really Good job. My feet were refreshed and felt great.


Then, new water was brought and the sandals had their turn. Again the cleaning was performed in a methodical and sanguine manner. There was grace and appreciation present.  I felt appreciative and for whatever reason had been delivered to a better place.   Certainly my problem had been transformed.  She clearly was appreciative of me and my existence and that was the mystery of the experience for me and what was unfathomable.  In American culture, in Oak Park, Illinois this cleansing by a stranger who was an old woman would just not be happening. This was jarring to me.

I soiled the space – no pun intended by reaching for my wallet to give her some money. She would have none of it and just waved the wallet aside.    I said goodbye stunned and numbed to what had just happened.  With few words this woman had washed my feet and then sent me the bald gringo, on my way.  I approached the bus legs cleaned and ready to board. On the return, I felt peaceful and serene. Like I had been touched and graced by an angel.  This is the first time that I have shared this experience with anyone.  Wow! – Fantastic! Another inexplicable strange dance in Cuba.


  

Thursday, May 7, 2015

CMI is Introducing a new and exciting tool: The Five Behaviors of a Cohesive Team

The Five Behaviors of a Cohesive Team combines the power of Everything DiSC with the influential teamwork model introduced by Patrick Lencioni’s book, The Five Dysfunctions of a Team. This program can help team member learn to work together better to become more effective and engaged. It is appropriate for use with intact teams at all levels of the organization.

                                                      Check out Five Behaviors Program Overview Flyer

Friday, May 1, 2015

The Dance Continues, "My Trip to Cuba."


By Bruce Hodes
Founder/ CEO of CMI Teamwork

CUBA IS NOT WHAT YOU THINK AND NOT WHAT I THOUGHT IT WOULD BE.  We as Americans have lots of mental pictures of Cuba and what it is like for those people to live under that regime.  Lots of mystery and disconnect are a part of our collective consciousness about Cuba.   What fascinates is that Cubans are eager to talk and engage.

My first night was on a Saturday, which is typically "Party Time," in Cuba.  The boat is moored on a dingy pier in a small harbor.  It is dead quiet. A still black humid tropical night.  There is no one around except the guard at the gate that barely wakes to motion me through by the slight nod of the head that lifts momentarily from the cluttered desk. 

We are in Cien Fuegos, a major city, and there are no cars.  This is not rare in Cuba. From what I experience, no traffic jams, no smoggy pollution and no cars.  The road beyond the metal gate goes to who knows where.   I follow the dingily lit street which then goes into a more major road.  Out of the darkness I hear sounds and the three emerge.  They have been fishing with poles and fish.  Sort of smelly.

Two burly men and a boy.  I am surrounded.   They keep walking and so do I.  My dance with the Cuban people begins.  We are off.  “Where you are from?” they immediately ask, as they know I am a stranger.  I am guessing that I am not blending in too well.  My ability to converse in Spanish helps. 

As I say I am from Chicago the first says he has a brother in Chicago.  He also has relatives in Miami.  He is not alone in this as I am to find Half the Cubans I meet have people in Miami.  We chit chat and they share excitement that I am American.  95 miles away and they have not met many of us.  Canadians, Germans and Europeans of all types.  It’s all very pleasant and they are my first conversation with real Cubans.  A road to the right and they say good night and then disappear into the darkness. 


Wednesday, April 8, 2015

Adventures in Cuba Numero Uno. - Dad Gets Busted For Drugs!

By Bruce Hodes
Founder/ CEO of CMI Teamwork

My 90 year old dad and I, along with 28 others, all in their seventies, well-traveled Americans (except for the forty year old couple from Australia) arrived at a small and tidy airport of Cien Fuegos Cuba.  It all looked like it did fifty years ago.  Concrete painted in a faded blue turquois with lots of people hovering around...    The only individual to really catch my eye was the big guy in a suit, white shirt, no tie, and shades.  Dad whispers “He is a cop…”  “A bit more than that,” I thought.  

We arrived in immigration from a long line in Customs.   I was watching two very cute spaniels running around I thought “Oh, they have to be the dogs of the commandant.”  After that interpretation, everything I saw aligned with that.  I even made up who the commandant was.

The entire process was pretty thorough and we were almost out of the airport when the ruckus begins.  A Cuban man pointed to a set of bags and said, “Whose bag is that one?”  “Uh oh,” I thought,” I am busted.”  I was then escorted to the back with my bag which contained some stuff for a colleague of mine named Ivan who is Cuban and the clothes and other belongings were for his father –in- law nicknamed Chuey.   Back to the ruckus - a scrawny bald Cuban guy continued to motion.  He mentioned that it was not the black bag they wanted but the orange one belonging to my Dad. 

“Oh no” I thought, “Dad what have you done?” Reflecting back, two years ago on our way to the Bahamas dad and I were surrounded by American TSA agents who proceeded to take a knife out of Dad’s bag.  “It is just a paring knife”, he said.  “It is a big knife”, I said, and it took something to convince the five agents of his innocence.  So I thought,” here we go again!”

I took Dad’s bag back to security and another Cuban (of high importance) showed up and a debate ensued – something disturbing was in the bag but nobody would open it.  They wanted to know if we had animals and I assured them that Dad had a cat and that did not help.  So we began to search the bag and out came the meds – there were a lot of them.  Dad had gotten busted by the spaniels…….Those cute little dogs were back in the terminal were druggists and had smelled something.  Thank god dad had a typed list of his meds which for those who know dad is not surprising at all.

The Cuban (Of high importance) looked at the list and seemed pleased and relieved at what the dogs had relayed.   The Bald Cuban wanted my name and wrote it down. Five minutes later we were out of the terminal.  Welcome to Cien Fuegos!


I am still struggling with what it all means – were those dogs competent or incompetent?    Why did it take so long for the ruckus to occur?  We were practically out of the terminal by the time it all happened.    Did the dogs write a report and someone have to read it???? Unanswered questions and just like in Cuba, there are many unanswered questions.

Tuesday, August 19, 2014

Tennis Ball Transfer

Tennis Ball Transfer
Have you ever been a customer of a business that claimed it was doing a really great job in supporting and you and in truth it was not? Recently I had dinner with some clients at a lodge in the wilds of Pennsylvania. I arrived to the dinner late, after the group had ordered. The enthusiastic and focused waitress came over to give me a menu and take my order. After glancing around, it appeared that I was ordering after most everyone in the restaurant had ordered. In fact most people at their tables had food. I waited for my food, waited and waited. It was as if the waitress took my order but the kitchen was not preparing my food. The waitress checked in several times to ask me what I wanted. I kept assuring her that I just wanted my food. At no point did she explain my lack of food; not even my trembling or frothing mouth made a difference. Lack of collaboration and coordination between the wait staff and the kitchen staff resulted in me becoming a complaining and unhappy customer.



The restaurant staff could have used a round of tennis ball transfer. Then they could see and experience the impact of lack of coordination and collaboration.



You’re probably thinking – what is he talking about? Tennis ball transfer is one of my new and old favorite team building game to use with clients. Each participant holds the end of string attached to a smallish steel ring on which a tennis ball sits. Business types at the end of the rope, now that is a cliché. The task: the group of said business people must take said tennis ball off one stanchion and leverage it down to balance it on another stanchion. Lack of collaboration and coordination results in the tennis ball crashing to the floor instead of being lifted. In this tennis ball game the facilitator, aka I the bald one, takes on the role of the customer. At the end of the game the group rates themselves as delivering poor, ok and extraordinary customer service. Then the customer, me, gives the group feedback. Most of the time the group rates themselves much higher than what I rate them. The rating gap illustrates how the group is disconnected from the truth.



So why do I, the balding bloodsucking coach, make my clients, business people, engage in this activity? Practice! We all can see the wisdom in the epithet of “practice makes perfect.” Even, Malcom Gladwell makes the case for practice in his book The Tipping Point. So are these business people practicing? Do they actually gain customers and increase revenue by playing this game? No. However, like running through tires on a football field, hitting padded stanchions and doing high knee drills this activity replicates a scenario in the game of business. More specifically, Tennis Ball Transfer teaches collaboration. In this game everyone needs to pull at the same time; a lesson that business people could use help in.



I recently worked with a business to improve the relationship and performance between the purchasing, receiving, production and accounting departments. There were myriad of issues confronting the groups. One of them was that parts would get delivered without a packing slip or purchase order. When that happened the receiving department would quarantine the part (put in a particular part of the floor). The theory was that once in quarantine it was not to be touched; however, in reality members of the production department would just go and take the parts because they were needed to complete the project. Oh and did I mention they would not tell anybody? Their action created havoc with the inventory control department and also with the purchasing department being able to track the order. I was brought in to meet with key members from each of the departments. During our meeting I had them play Tennis Ball Transfer. We used the game as a basis for discussion about the impact of different departments on each other and to create methods for improving coordination and support between departments. In this game when there was a disconnect we would dialogue about it, discuss the issues and most importantly learned from.



The most important feature of these stoopid games is that with a good facilitator they can be used as a practice field from which business people can practice get better and improve. All the while games create is a safe environment with no real customer in sight. God knows that business could use more practice sessions like this. Just ask any hapless customer.

Learn more about Stoopid Games >>

Tuesday, June 24, 2014

That Dog Don't Hunt Part IV

You must be wondering what happened to Charlie’s company, the dog that did not hunt. There is a happy ending. With Charlie the transition took about four months. First Norman had to buy in and that took a while. He did not want to hurt Charlie. Then the hardship and chaos that Charlie was inflicting on the company became overwhelming.

Unfortunately (or fortunately for the company) Charlie had to deal with a critical medical condition which made the transition easier. He was gone for a month. The company welcomed a critical new hire who took over most of what Charlie did. For the month that Charlie was away and dealing with his medical condition there was peace in the company.

All of this got Norman totally on board and engaged with the transition. Some serious conversations ensued between Norman and his dad. Charlie stayed away embarking on his new life. The transition is now complete and the company is finally growing again and dramatically improving its service. Now the company is on the hunt. Previously it was not.

Recently the leadership group met for a quarterly huddle. Charlie came, made some comments. He stayed for about an hour and then left before the meeting was done. His involvement totally worked and left everyone satisfied. Julia commented to me that their relationship with Norman is really working. Case closed…generational transition complete.

Learn more about family business transitions >>

Tuesday, June 17, 2014

That Dog Don't Hunt Part III

So what is one to do when dealing with family transitions and situations? The first step is realizing that the transition needs to happen. The older generation needs to see that it is part of their role is to turn over the leadership of the company to capable younger leadership. It is important that they face their mortality and aging as a part of life that must be dealt with. A telltale sign of failure is when the older generation does not plan to leave. In fact they may be getting more involved. Consider the following as rules to live by if you want the transition from one generation to another to work and be successful. 
 
  1. Design a process for the transition. 
  2. For the transition to be successful, the departing CEO’s roles and responsibilities must be taken over by competent others. They can serve as mentors and guides, but their actions and duties need to be fulfilled by others.  
  3. Remaining family members who are in the company must be able to run the company. Uninvolved mothers and cousins who suddenly find themselves as CEOs are typically disastrous.  
  4. For the new CEO and generation that are taking on leadership roles – take them on. You are now the one accountable for the success of the company and the responsibility is yours. Embrace your new roles.
  5. Speak openly about the transition. Discussions between family members are healthy, especially when you disagree. Let this be a process that is definitely talked about and designed.
  6. Make the transition while everyone is healthy; before illness and the inevitable.
  7. The generation leaving must let go. 
  8. Whoever is leaving the company needs to engage in outside interests besides the business. Outside interests are good and they take the transitioning CEO away from the day to day. Seasoned business people are highly needed outside the family business – teach a class, adopt an entrepreneur or go see the whales in Patagonia. The transition works best when the leaving leadership has exciting plans away from the company for the future.  
To be continued...