MBX Case Study Part 3

Time for a Change
The MBX family has had a positive reaction to Bruce and CMI. MBX’s Chief Operating Officer, Jill Bellak comments, “Sometimes everyone dreads the sessions because we all get so busy with what we’re doing that our schedules seem too full. However, once the meeting begins, we cover many issues and leave with a sense of accomplishment. Every time we meet with Bruce, we never fail to make a connection.” Formella adds, “Our Leadership Group reacts very positively. The huddles and planning sessions gets others engaged and fosters an ambiance of openness. Bruce has helped to boost morale and put together a structure.” Bruce challenges team members to talk to each other openly, directly and constructively. This type of work creates a connection between team members and causes them to improve their work relationships.

Since CMI began working with MBX in 1999, Crowley states that improvements have been made “everywhere” in the company. “There were things that were easier to fix in the beginning like goals and objectives. As we improved throughout the years, the struggles we faced were more difficult and complex.” MBX has made substantial changes in their planning process, discipline, goals, and overall focus. MBX has been pleased to recommend CMI to other companies. Crowley says, “I have recommended CMI to other companies many times…simply because it has worked for us!”

Today, MBX Systems meets with CMI 8-9 times a year to make continuous advancements. The company remains committed to operational excellence and superior customer service. While staying busy converting software, they persistently continue to convert themselves into being a high performance company.

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