Let's Take the Family Out of Business

The head of the pack

Family members can lead businesses successfully. Take the case of Ralph and Samantha, a brother and sister team who are successfully running and growing their commercial laundry service. They are second-generation owners who grew up working at the business their parents started. They drove trucks, brought in clean uniforms, and took out used ones. They filled washers and hung pants. They answered phones. They have been cussed at and complimented and, in the process, have mastered both operations and customer service.

Both Ralph and Samantha are capable businesspeople who learned their industry from the ground up. They also gained experience outside of their industry and applied their experiences to their family firm. Ralph has an MBA from Harvard and worked as a financial analyst. Samantha has a Master’s in education and taught special education in the public school system. Their ability to lead and develop their family business is obvious. If they were not top executives and owners of their company, they would be CEOs and executives of someone else’s company.

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